Payment

We accept online payments by credit or debit card via Secure Trading's secure server.  You can either pay online or via telephone on 07975 694 999.

We also accept payment via PayPal, Bank Transfer.  Goods will only be sent upon receipt of cleared payment.

Shipping and Returns

Shipping:

Shipping starts at £2.50 and is free on orders over £85.00.  Click here to see our prices in more detail.

Express delivery is sent via our courier and takes 1 -2 working days. It is only available for orders in the United Kingdom. Orders placed before 12 midday will be collected on the same day (subject to stock) and delivered the next working day.  Orders placed after 12 midday will be collected the next working day, and delivered the day following collection date (subject to stock).   During busy periods, dispatch of personalised items may take longer. 

Please note - we ship to the United Kingdom and Europe only.  We do not ship to the USA.

If goods are out of stock, customers will be notified  and offered a substitute of either the same or a higher value. 

Customers are notified by email upon despatch of goods.

Returns:

You have the right to cancel your order within 7 working days of receipt. 

If you wish to cancel your order, you must advise us in writing or via email within 7 days of receipt, and return the goods to us in their entirety, at your own cost, within 14 days of receipt.  Funky Dory Party Bags will provide a full refund of  your original order upon receipt of the returned goods, as long as they are in good, resaleable condition.   This does not affect your statutory rights.

Please note: we cannot offer a refund on personalised goods, unless the item is faulty or the personalisation is incorrect due to an error on the part of Funky Dory Party Bags.  For this reason we pay very close attention to detail and do our utmost to ensure personalised items are correct before despatching them.

Missing or Late Deliveries

Late Deliveries:  

We pay close attention to your delivery requirements, and do all we can to meet them.  However, Funky Dory Party Bags are not liable for the late arrival of goods.  It is the responsibility of the customer to ensure they order their goods in plenty of time for when they are needed. 

If the goods arrive after the date of the party, then you have the right to cancel your order and return the goods to us.  Please inform us in writing within 7 days of receipt of the goods.  You should then return them to us at your own cost, within 14 days, and we will provide a refund upon receipt of the goods, so long as they are in good, resaleable condition.  Personalised goods cannot be returned for a refund.

Lost Deliveries: 

Goods that are sent via Royal Mail cannot be classed as lost or missing until 21 working days after the date of despatch.  In instances where goods are delayed in transit, we suggest  you do the following:

- contact your local sorting office to ensure they have no parcel for you.  It is also advisable to check with neighbours, and the normal "safe" areas where your postal worker would normally leave packages. 

- contact us to verify that the delivery address details are correct

If the delivery address given to us was correct, and the goods have still not arrived after 15 working days, we will seek compensation from the post office and either offer a refund, or replacement goods.  As part of the compensation procedure, Royal Mail will need to contact you to verify all the details of the order and your address.

Please note:  all orders are sent to the address given to us by the customer, as entered by the customer.  If you have moved recently, or are paying via PayPal, then please ensure your new address is registered with PayPal, as Funky Dory Party Bags are not responsible for orders going astray due to being sent to a previous address.  If the delivery address given to us by the customer is incorrect, Funky Dory Party Bags are not liable for any losses.

Redeliveries

If delivery has been attempted by Royal Mail and subsequently returned to us, then we will resend the order if the customer wishes.   However, as all deliveries are subsidised by Funky Dory Party Bags, the customer may incur a surcharge for redelivery.  If nobody is at home to accept a courier delivery, the courier will leave a card and attempt to deliver again the next working day.  After two failed delivery attempts, the goods will remain at the courier depot where they will be available for collection by the customer.

Product Liability

Funky Dory Party Bags are not liable for any personal injury caused by any of the products sold on this website.  It is the responsibility of the customer to ensure that goods purchased from Funky Dory Party Bags are given to children of a suitable age, under adult supervision where necessary.  All items carry a CE mark and safety warning where necessary.  Unless otherwise stated, none of the products on this website are suitable for children under the age of 36 months.

Stock availability

All items on the Funky Dory Party Bags website are stock items.  If a popular item becomes temporarily unavailable, we will inform you immediately and suggest possible alternatives.

Fraud Policy Statement

Fraudulent activity against Funky Dory Party Bags will not be tolerated and is taken very seriously.  All payment processors used by Funky Dory Party Bags are secure and encrypted.  To prevent fraudulent activity using stolen or cloned payment cards, we carry out additional security checks.  We reserve the right to refuse orders which are deemed by our checks to be high risk, and possibly fraudulent.  Suspected fraudulent activity may be reported to the police.

Privacy Policy

This privacy policy sets out how Funky Dory Party Bags uses and protects any information that you give Funky Dory Party Bags when you use this website.

Funky Dory Party Bags is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Funky Dory Party Bags may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 September 2012.

What we collect
We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You  may check the information we hold about you at any time by emailing us.  If any of this information is found to be incorrect, we will alter it.