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Payment
We accept online payments by credit or debit card via RBS Worldpay's secure server. You can either pay online or via telephone on 07975 694 999.
Please note - when paying online your card details are encrypted for your own safety. When paying by telephone, your card details, once payment has been successful, are immediately shredded for your security.
We also accept payment via PayPal, Bank Transfer, Cheque or Postal Order. Please make all cheques payable to Funky Dory Party Bags and allow 7 days for cheques to clear. Bank Transfers will take 2-4 days to clear.
Goods will only be sent upon receipt of cleared payment.
Shipping and Returns
Shipping:
Shipping starts at £2.50 and is free on orders over £70.00. Click here to see our prices in more detail.
Express delivery is sent via our courier and takes 1 -2 working days. Orders placed before 2pm will be collected on the same day (subject to stock) and delivered within 1- 2 working days. Orders placed after 2pm will be collected the next working day, and delivered within 1 - 2 working days from the collection date.
If goods are out of stock, customers will be notified and offered a substitute of either the same or a higher value.
Customers are notified by email upon despatch of goods.
Returns:
You have the right to cancel your order within 7 working days of receipt.
If you wish to cancel your order, you must advise us in writing or via email within 7 days of receipt, and return the goods to us in their entirety, at your own cost, within 14 days of receipt. Funky Dory Party Bags will provide a full refund of your original order upon receipt of the returned goods, as long as they are in good, resaleable condition. This does not affect your statutory rights.
Please note: we cannot offer a refund on personalised goods, unless the item is faulty or the personalisation is incorrect due to an error on the party of Funky Dory Party Bags. For this reason we pay very close attention to detail and do our utmost to ensure personalised items are correct before despatching them.
Missing or Late Deliveries
Late Deliveries: We pay close attention to your delivery requirements, and do all we can to meet them. However, Funky Dory Party Bags are not liable for the late arrival of goods. It is the responsibility of the customer to ensure they order their goods in plenty of time for when they are needed.
If the goods arrive after the date of the party, then you have the right to cancel your order and return the goods to us. Please inform us in writing within 7 days of receipt of the goods. You should then return them to us at your own cost, within 14 days, and we will provide a refund upon receipt of the goods, so long as they are in good, resaleable condition.
Lost Deliveries:
Goods that are sent via Royal Mail cannot be classed as lost or missing until 15 working days after the date of despatch. In instances where goods are delayed in transit, we suggest you do the following:
- contact your local sorting office to ensure they have no parcel for you. It is also advisable to check with neighbours, and the normal "safe" areas where your postal worker would normally leave packages.
- contact us to verify that the delivery address details are correct
If the delivery address given to us was correct, and the goods have still not arrived after 15 working days, we will seek compensation from the post office and either offer a refund, or replacement goods. As part of the compensation procedure, Royal Mail will need to contact you to verify all the details of the order and your address.
Please note: all orders are sent to the address given to us by the customer, as entered by the customer. If you have moved recently, or are paying via PayPal, then please ensure your new address is registered with PayPal, as Funky Dory Party Bags are not responsible for orders going astray due to being sent to a previous address. If the delivery address given to us by the customer is incorrect, Funky Dory Party Bags are not liable for any losses.
Redeliveries
If delivery has been attempted by Royal Mail and subsequently returned to us, then we will resend the order if the customer wishes. However, as all deliveries are subsidised by Funky Dory Party Bags, the customer may incur a surcharge for redelivery. Courier deliveries that are wilfully refused by the customer and returned to us without prior notification may also incur an extra charge.
Product Liability
Funky Dory Party Bags are not liable for any personal injury caused by any of the products sold on this website. It is the responsibility of the customer to ensure that goods purchased from Funky Dory Party Bags are given to children of a suitable age, under adult supervision where necessary. All items carry a CE mark and safety warning where necessary.
Stock availability
All items on the Funky Dory Party Bags website are stock items. If a popular item becomes temporarily unavailable, we will inform you immediately and suggest possible alternatives.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect from you includes:
your name
address
telephone number
email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If you have any questions/comments about privacy, you should contact us.
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