Frequently Asked Questions

If have a question that is not covered by the information below, please see our Terms and Conditions page for more information, or contact us via email or by telephone on 07975 694999.

What methods of payment do you accept?

Can I order over the telephone?

Do I need to create an account and password?

What are the delivery options, and when will I receive my goods?

Will I need to sign for my delivery?

Can I track my order?

Do you deliver to Europe and the United States?

Can I add my own sweets and cake?

In some bags,  you have an option for an extra filler, but what if I want to add more than one extra filler?

Do you have any discount codes or special offers?

Payment Methods 

We accept most major credit and debit cards through our secure payment gateway, which is powered by RBS Worldpay.  We also accept PayPal payments.  You can also pay via cheque or BACS transfer if you prefer.

Telephone Payments

The quickest way to order is via our online server, but we also welcome telephone payments. Please note that we may not answer your call outside of office hours, in which case you will be directed to our answering service.  Please leave your name and  telephone number and we will call you back as soon as possible to take your order and payment details.

Do I need to create an account and password?

No you don't, but you can log in to our secure area with your email address and order number, where you will find details of your order and status updates.

In addition to this, as soon as your order is placed, you will receive a confirmation email.  This email details the order, the amount paid, when delivery is required, and also has details on how to contact us, should you wish to track your order. 

All customers are kept up to date on order progress via email, and are notified when their order is dispatched.

Delivery Options

Delivery is charged on a sliding scale dependent on your order value. Prices are as follows:

Orders are normally despatched within 48 hours of the order being placed.

Express courier - orders placed before 2pm Monday - Friday will be collected on the same day (subject to stock) and delivered within 1-2 working days.  Orders placed after 2pm will be collected the following day and delivered within 1 - 2 working days.

The majority of orders are delivered the following working day, but others may take 2 days.

Courier deliveries are only available to the UK mainland.

If you have any concerns about delivery times, then please email us

or give us a call on 07975 694999 and we will be happy to help.

Will I need to be in to sign for my delivery?

All goods are sent via our standard service are sent via Royal Mail, so they will be delivered by your normal postal worker, and will not require a signature. 

Goods sent via our express courier service will require a signature or details of a safe place or neighbour.  Occasionally, very heavy items will be sent via courier under our standard service, and these too will require a signature.  All customers who are sent orders via courier will be notified upon despatch.

N.B.  Please help us to help you, by giving a delivery address where you are sure somebody will be available to accept delivery (a work address, for example), or give us details of a neighbour or safe place in the special instructions box at checkout.  Our couriers will leave goods in a safe place (eg, porch or shed) if we instruct them to do so.

Can I track my order?

At any time you can log in to our secure area with your email address and order number, where you will find details of your order and status updates.

If you choose standard delivery, your goods will be sent by Royal Mail, so it will not be possible to track your order.

If you choose our courier delivery option, you will be able to track your order.  Please contact us via email or telephone (07975 694 999) and we will send you the consignment note number, the courier's website address, and the telephone number of your local depot.

Do you deliver to the United States and Europe?

Yes we do.  We have a special option for these regions at checkout.  Occasionally heavy items will incur a surcharge, but all customers will be informed of this before despatch and given the option of proceeding with their order.

Can I add my own sweets and cake?

Yes you can.  Our filled party bags are all supplied unsealed.  (The twist ties for the cellophane bags are supplied in a seperate bag.)  

The cellophane bags which contain filled animal mugs are fastened loosely with a twist tie, so you can easily open them to add extra treats.  If you prefer us to keep these bags open, then we are happy to do this for you. Simply select the option you prefer from the drop down box on the product page. Twist ties will be supplied in a separate bag.

In some bags, you have an option for an extra filler, but what if I want to add more than one extra filler?

To add an extra filler that is not listed in the "extra fillers" drop down box, simply order it from the fillers section, and state in the comments box at checkout that you'd like us to add it to your bag.

Do you have any discount codes or special offers?
 
We have one permanent discount offer - which is free delivery on all orders over £70.00.

We do occasionally run special offers, but in general we keep our prices as low as possible to give our customers the best deal all year round.