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If you have a question that is not covered by the information below, please see our Terms & Conditions page, or contact us via email.

What payment methods do you accept?
Can I pay over the telephone?
If I place an order now, can I get it delivered tomorrow?
How long will my order take?
What are the delivery options?
Can I collect my order?
Will I need to sign for my delivery?
Can I track my order?
Do I need to create an account and password?
Do you deliver to Europe and the United States?
Do you offer a discount for bulk orders?


Payment Methods

We accept most major credit and debits cards through PayPal. You don't need a PayPal account to use this method, which is safe and secure, and offers you buyers' protection.

Telephone Orders

We do not take orders or payment over the telephone.  The fastest and most secure way to place your order is through the website.  If you have any special requests regarding your order, then please write these in the comments box at checkout.  We check all orders for comments, and respond accordingly.

If I place an order now, can I get it tomorrow?

I'm afraid we are no longer able to offer an urgent, next day service.  We do offer a next day delivery service, but can no longer ship orders on the same day that they are placed.

How long will my order take?

All of our bags are printed to order - including non-personalised items.  You should allow up to 10 working days for your order to be printed.  You should then add on time for the delivery to reach you, which will vary depending on your chosen delivery method.  If  you have any questions regarding delivery and lead times, please email us and we will be happy to help.

What are the delivery options?

You have a choice of delivery methods:

Next Day Delivery - delivered the following working day from shipment date (via Courier or Royal Mail Special Delivery) 
Royal Mail 1st Class - delivery aim 1 day from shipment date
Royal Mail 2nd Class - delivery aim 3 days from shipment date
Air Mail (European Union) - delivery aim 5 days from shipment date

Delivery is priced according to order value, as follows:
 
Order Value Royal Mail
2nd Class
Royal Mail
1st Class
24 Hour Delivery
(UK Mainland only)
European Union
(Airmail)
£10.00 or less £2.50 £3.00 £7.99 £4.99
£10.01 - £30.00 £3.95 £4.95 £7.99 £10.99
£30.01 - £85.00 £4.95 £5.95 £7.99 £16.99
Over £85.00 - - FREE Contact Us

Can I collect my order?

Sorry, we do not currently offer a collection service.

Will I need to sign for my delivery?

All orders sent via Royal Mail 1st or 2nd class do not require a signature on delivery.
Goods sent via our Express Delivery service will require a signature on delivery, or details of a safe place or neighbour where they can be left i.e. porch or garage.  

N.B.  Please help us to help you, by giving a delivery address where you  are sure somebody will be available to accept delivery (a work address for example), or give us details of a neighbour who can take delivery on your behalf, or a safe place where our courier can leave your parcel.

Can I track my order?

At any time  you can log into our secure area with your email address and order number, where you will find details of your order and status updates.

If you choose Royal Mail 1st or 2nd class delivery, it will not be possible to track your order.
If you choose our courier delivery option, you will be able to track your order.  Please contact us via email and we will send you the consignment note number so you can track your order on our courier's website, UK Mail.

Do I need to create an account and password?

No you don't but in order to collect Loyalty Points, you will have to register so they can be added to your account for future use.  If you prefer not to create account, then you can check out as a guest.  Even if you don't create an account, you can log into our secure area with your email address and order number, where you will find details of your order and status updates.

Do you deliver to Europe and the United States?

We do not deliver to the United States.  We deliver to the UK and European Union only.  

Do you offer discounts for bulk orders?

Unless specified on the product page, we do not offer discounts for bulk orders.  We occasionally run special offers and discounts, which will be advertised via our Facebook Page and Twitter accounts.


 
UK Delivery from £2.50
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